Standard Delivery
- Order before 9pm
- Orders are usually delivered within 3 working days between 8am - 9pm
- £2.99 or FREE when you spend £30
Next Day Delivery
- Order by 9pm for next day delivery, 7 days a week
- Orders placed after 9pm will be delivered on the following day
- £3.99 or FREE when you spend £60
INTERNATIONAL SHIPMENTS
International Delivery
We currently ship to most European countries including;
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.
Please note: It may take up to 21 working days for your delivery to be made.
Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.
Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
- £6.95 for all international orders
- Typically takes 10 days to arrive
LOST OR DAMAGED SHIPMENT
If you have any lost or missing products from your order then please contact our Customer Care team; phone 0203 417 5810 or email us.
Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.
We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected.
If the fault is agreed, a full refund will be given for the returned products. Please contact our customer services department who can arrange for your goods to be sent back to us.
Returns address
Newtech LifeCare Ltd.
Unit 1/81 Wembley Commercial Centre,
East Lane
Middlesex
London
HA9 7XX